Unauthorized Charges and Account Mismanagement,

I am writing to formally lodge a serious complaint regarding my recent experience with MTN, which has been both frustrating and deeply concerning.

After signing a phone contract with the network in May 2023, I discovered that my account had accumulated charges of over R11 000—without any prior communication or explanation. To make matters worse, it appeared that my phone number was being shared with another individual, raising serious concerns about the security and integrity of my account.

Without any notice, my number was then blocked, and my contract was cancelled without my knowledge and transferred to Vericred. I was not informed of this action in advance, nor was I given an opportunity to address or dispute the charges.

This level of service is unacceptable. I kindly request the following:

*A full explanation into the charges and how they were incurred.

*An explanation of how my number could have been shared or compromised.

*A detailed breakdown of the account activity.

*Clarification on why my number was blocked and the account written off without prior notice.

*Steps for reinstating my number or resolving the account status appropriately.

I trust that this matter will be treated with the urgency and seriousness it deserves. I look forward to your prompt response and resolution.

-Lindelwa Dzanibe