KR
Kabelo R
1 reviews | Active since Jun 2015
04 Jun 2015, 15:49
Unauthorized billing of more than R4000
MTN deducted R4257 from my account which is unbelievable. <br> <br> The MTN customer line is down, I can never get through to them, My nearest MTN branch is closed \Northgate".<br> <br> I am expecting a baby 2 weeks from now"
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MTN South Africa's replyOfficial
11 Jun 2015, 16:16Hello Kabelo R,
We are truly sorry for any inconvenience caused and for the delayed response. It was never our intention to have dissatisfied you in any way.
We've perused your account and see that you've exceeded your monthly 300MB data bundle provisioning for both April & May 2015. You've been charged for additional internet usage (packet switch data call charges).
We've now requested our Billing Department to validate the usage and provide you with the call data records report, that will reflect each session, time & date, access point and volume. The reference number for the request logged is REQ:***.
We've now changed your payment method to cash to avoid any further debits being submitted to your banking account and we see that you've requested your bank to reverse the debit order.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response. It was never our intention to have dissatisfied you in any way.
We've perused your account and see that you've exceeded your monthly 300MB data bundle provisioning for both April & May 2015. You've been charged for additional internet usage (packet switch data call charges).
We've now requested our Billing Department to validate the usage and provide you with the call data records report, that will reflect each session, time & date, access point and volume. The reference number for the request logged is REQ:***.
We've now changed your payment method to cash to avoid any further debits being submitted to your banking account and we see that you've requested your bank to reverse the debit order.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply11 Jun 2015, 16:16
Official
Hello Kabelo R,
We are truly sorry for any inconvenience caused and for the delayed response. It was never our intention to have dissatisfied you in any way.
We've perused your account and see that you've exceeded your monthly 300MB data bundle provisioning for both April & May 2015. You've been charged for additional internet usage (packet switch data call charges).
We've now requested our Billing Department to validate the usage and provide you with the call data records report, that will reflect each session, time & date, access point and volume. The reference number for the request logged is REQ:***.
We've now changed your payment method to cash to avoid any further debits being submitted to your banking account and we see that you've requested your bank to reverse the debit order.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response. It was never our intention to have dissatisfied you in any way.
We've perused your account and see that you've exceeded your monthly 300MB data bundle provisioning for both April & May 2015. You've been charged for additional internet usage (packet switch data call charges).
We've now requested our Billing Department to validate the usage and provide you with the call data records report, that will reflect each session, time & date, access point and volume. The reference number for the request logged is REQ:***.
We've now changed your payment method to cash to avoid any further debits being submitted to your banking account and we see that you've requested your bank to reverse the debit order.
Regards
Tim
MTN Complaints Management Team: REQ:***