DN
Dhesagen N
1 reviews | Active since Jul 2011
15 Jul 2015, 20:50
Unauthorized Billing
For the last 3 billing periods, Mtn has billed my account for approximately R800 to R1000 each month for data usage despite me having data still available on my device. I have repeatedly (3 times) laid a complaint with the Mtn store at the Pavilion. During all these visits I've been told that a probe would be made into the matter. its been approximately a month and I have had no joy. I have not been refunded or been advised to what is responsible for these charges.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
04 Aug 2015, 09:35Hello Dhesagen,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the management team of our billing division for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the management team of our billing division for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply04 Aug 2015, 09:35
Official
Hello Dhesagen,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the management team of our billing division for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the management team of our billing division for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***