NM
Nerissa M
1 reviews | Active since Jan 2014
11 Sept 2017, 18:54
Unauthorized billing
I discovered today that MTN was charging me R700 for "service charges". After calling MTN I was advised that I authorized 2 x daily subscriptions with Basebone, a company I have never heard of. MTN canceled the subscriptions and advise me they cannot assist me any further and told me to contact Basebone. Basebone was no help, except for canceling the subscriptions on their side as well. They could not even tell me what the subscriptions were for. They told me that they are the billing agents for a company called uchater!! Another company whose name I never heard of. I demanded that I be refunded as I did not confirm or authorized any subscription as required by WASPA! The answer I got was send an email... How many people's money is ******/de*****ed by this company and why does service providers allow this?! I am aware of these subscription ******* and the tricks they use to catch people in their skims, so I am particularly vigilant when it comes to unsuspected pop-up messages on websites which they lately use to bamboozle people into daily subscription. The only way that this could have happened is with a new trick!! I am extremely upset and I am sure that there are thousands of consumers suffering the same fate! This is tantamount to ***** and theft. Why is MTN not protecting their clients?!!
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Replies (2)
MTN South Africa's replyOfficial
12 Sept 2017, 08:36Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
We have sent the request to the Content Provider Basebone to remove this service and with a refund due . Your unsubscribe has been logged as #***
PARTNER DISPLAY NAME:Uchater silver and Everyly Silver.
Please contact the content provider again and ask them to assist you with the proof for this usage, they know this information.
Contact number ***
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply12 Sept 2017, 08:36
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
We have sent the request to the Content Provider Basebone to remove this service and with a refund due . Your unsubscribe has been logged as #***
PARTNER DISPLAY NAME:Uchater silver and Everyly Silver.
Please contact the content provider again and ask them to assist you with the proof for this usage, they know this information.
Contact number ***
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
Kind Regards,
Alice van der Merwe
Best regards,
NM
Nerissa M's updateReviewer Update
12 Sept 2017, 09:02Thank you for your feedback Alice. I do appreciate that you requested a refund even though the customer care consultant who I spoke to, told me thatMTN cannot do it. I still do not understand how Basebone can credit my MTN account without my explicit knowledge and confirmation. If content services is not an MTN service, why do you allow content services to bill my MTN account? I have singed a debit order for MTN, my cellphone use, data, airtime and services relating to that, not to pay for internet or gaming purchases or content services (whatever that might be). So I really do not understand how companies like Basebone can do this. Surely you are in control of my sim card as well? I have a top up contract with MTN . Yesterday a friend told me that there is a "usage limit" as well, to my shock I discovered there is a R1000 that can be billed over and above my agreed contract price. I never gave permission for a usage limit of any kind! If I have entered into an agreement with Basebone surely they can bill me? Because under those circumstances they will need my explicit consent and I would have been aware of this. Which is not the case here. As I see it (and a lot of other people I spoke to who is victims of the same ****) MTN is facilitating these companies to commit *****. Most people just cut their losses and move on, so how much money do you think these companies make out of your clients? Or are you part of the ****?
NM
Nerissa M's update12 Sept 2017, 09:02
Reviewer Update
Thank you for your feedback Alice. I do appreciate that you requested a refund even though the customer care consultant who I spoke to, told me thatMTN cannot do it. I still do not understand how Basebone can credit my MTN account without my explicit knowledge and confirmation. If content services is not an MTN service, why do you allow content services to bill my MTN account? I have singed a debit order for MTN, my cellphone use, data, airtime and services relating to that, not to pay for internet or gaming purchases or content services (whatever that might be). So I really do not understand how companies like Basebone can do this. Surely you are in control of my sim card as well? I have a top up contract with MTN . Yesterday a friend told me that there is a "usage limit" as well, to my shock I discovered there is a R1000 that can be billed over and above my agreed contract price. I never gave permission for a usage limit of any kind! If I have entered into an agreement with Basebone surely they can bill me? Because under those circumstances they will need my explicit consent and I would have been aware of this. Which is not the case here. As I see it (and a lot of other people I spoke to who is victims of the same ****) MTN is facilitating these companies to commit *****. Most people just cut their losses and move on, so how much money do you think these companies make out of your clients? Or are you part of the ****?