unauthorized amounts

Good Day <br> <br> My ref ***<br> <br> I have a contract with MTN and IN August 2015 i was charged an amount of R4500 and in September an amount of R5000.<br> I have gone to your Eastgate branch who logged a query for me , but to date no one has contacted me.<br> The contract i signed up for was a top up contract and monthly billing of about R542.<br> This is a closed contract and i have not requested for it to be opened.<br> Please can someone assist as i have returned the August & September payments as I have not agreed with MTN to debit my account with these huge amounts.<br> I am willing to pay what i agreed upon and nothing extra.<br> I Have spoken to a gentlemen in your Eastgate branch Sello Mashiane who logged a query and to date still no response.<br> I have been a customer with you for many years and in all my years with you have not received such terrible service.<br> I can not call in as the number cont. says the no does not exist.<br> I am really frustrated as i do not want a bad name with you , but also understand my frustration.<br> <br> Please contact me on *** Alodia Watkins<br> <br> Regards <br>