AM
Aliana M
1 reviews | Active since Oct 2015
01 Oct 2015, 15:16
Unauthorised upgrade of contract & debiting of acc
Earlier this year MTN upgraded my contract without my authorization. They continued to debit my account and refused to cancel the contract after requesting them to do so. They have now \downgraded"me to a cheaper package"
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Replies (1)
MTN South Africa's replyOfficial
01 Oct 2015, 16:57Hello loganmygsd,
Thank you for your post
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have escalated the issue to the relevant department to investigate how the upgrade was done and they will revert to you with feedback.
Kind Regards
Siphumezo
Ref#: ***
Thank you for your post
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have escalated the issue to the relevant department to investigate how the upgrade was done and they will revert to you with feedback.
Kind Regards
Siphumezo
Ref#: ***
MTN South Africa's reply01 Oct 2015, 16:57
Official
Hello loganmygsd,
Thank you for your post
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have escalated the issue to the relevant department to investigate how the upgrade was done and they will revert to you with feedback.
Kind Regards
Siphumezo
Ref#: ***
Thank you for your post
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have escalated the issue to the relevant department to investigate how the upgrade was done and they will revert to you with feedback.
Kind Regards
Siphumezo
Ref#: ***