NM
Nozuko M
1 reviews | Active since Jun 2013
14 Apr 2016, 15:15
Unauthorised upgrade
An unauthorised upgrade was processed on one of my lines with MTN 083754.... I logged a query and sent a copy of my ID and an affidavit on 18 March already but I have not heard feedback. How convenient because I am not paying for MTN's boo boo whilst they are taking their own sweet time. I want to take another phone but I am unable to until this issue is sorted out as MTN seems not willing to assist and speed up sorting out their mess
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Replies (1)
MTN South Africa's replyOfficial
14 Apr 2016, 21:57Hello skororo,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply14 Apr 2016, 21:57
Official
Hello skororo,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,