CM
Caroline M
1 reviews | Active since Dec 2015
03 Dec 2015, 14:46
Unauthorised upgrade
On 28 September 2015 I made a call to MTN wanting to cancel my contract since October was my last month ,I was then advised to call again on the 25th October to cancel.To my surprise while I was at work I received an sms on the 14th October 2015 saying my upgrade was successful l. I immediately contacted MTN was referred from one person to another such a bad service, I called again the following day 16 October 2015 ,until I spoke to a guy by the name of Aurelian Tarr see below he provided his email address <br> Good day Caroline,<br> <br> Thank you for your email,<br> <br> A request has been logged with our ***** department for the investigation of the upgrade. Please allow for 3-5 working days turnaround time.<br> <br> Kind Regards,<br> <br> Aurelian Tarr<br> <br> Consumer Post Paid Call Centre Agent<br> <br> <br> Tel: ***<br> Cell: +***8<br> [Email Removed]<br> <br> <br> <br> <br> <br> -----Original Message-----<br> From: Mahloko, C. (Caroline) [Email Removed]<br> Sent: Friday, 16 October 2015 06:49 AM<br> To: Aurelian Tarr [ MTN South Africa ]<br> Cc: aurelian@***<br> Subject: ***<br> <br> Good day<br> <br> <br> Please find attached as per telephone conversation , I did not upgrade my contract with MTN<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
11 Dec 2015, 14:28Hello MissCarry82,
Thank you for your time and post.
The upgrade has been cancelled and converted back to the previous cancellation date.
As per your request we can go ahead to cancel the contract and to convert the number to pre-paid, this has been done. Allow +-2-24 hours please do not load data or airtime on the sim card until you have received the SMS.
The balance for R 156.40 will be reversed back and your account balance will be then R0.00.
Kind Regards,
Alice van der Merwe
***
Thank you for your time and post.
The upgrade has been cancelled and converted back to the previous cancellation date.
As per your request we can go ahead to cancel the contract and to convert the number to pre-paid, this has been done. Allow +-2-24 hours please do not load data or airtime on the sim card until you have received the SMS.
The balance for R 156.40 will be reversed back and your account balance will be then R0.00.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply11 Dec 2015, 14:28
Official
Hello MissCarry82,
Thank you for your time and post.
The upgrade has been cancelled and converted back to the previous cancellation date.
As per your request we can go ahead to cancel the contract and to convert the number to pre-paid, this has been done. Allow +-2-24 hours please do not load data or airtime on the sim card until you have received the SMS.
The balance for R 156.40 will be reversed back and your account balance will be then R0.00.
Kind Regards,
Alice van der Merwe
***
Thank you for your time and post.
The upgrade has been cancelled and converted back to the previous cancellation date.
As per your request we can go ahead to cancel the contract and to convert the number to pre-paid, this has been done. Allow +-2-24 hours please do not load data or airtime on the sim card until you have received the SMS.
The balance for R 156.40 will be reversed back and your account balance will be then R0.00.
Kind Regards,
Alice van der Merwe
***
Best regards,