JJVR
Juanita Janse Van Rensburg
1 reviews | Active since Mar 2017
15 Aug 2018, 12:37
unauthorised upgrade
A call centre agent phone me to notify me my contract will end by the end of June. I specifically asked him if I can continue on a month to month basis until I have decided which phone I wanted to upgrade to. He assured me this can be done and that my benefits/contract will stay the same. He however upgraded me without my permission and MTN has since incorrectly billed me and at one point suspended my account. I have made numerous calls and have received a number of reference numbers. Every time I phone in they tell me that the query has not been resolved. I can never speak to any manager because they are ALWAYS in meetings. the query has been escalated for over a month now. how long does it take to rectify your own mistake????? I am fed up with MTN.
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MTN South Africa's replyOfficial
16 Aug 2018, 11:17Good day Juanita,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that you are currently on a month to month bases. I can confirm that the termination date on your no is 30/06/2016. If you wish to cancel or upgrade your contract, you may contact our retentions to assist you with either option. You can contact 135 and select option 4.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply16 Aug 2018, 11:17
Official
Good day Juanita,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that you are currently on a month to month bases. I can confirm that the termination date on your no is 30/06/2016. If you wish to cancel or upgrade your contract, you may contact our retentions to assist you with either option. You can contact 135 and select option 4.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
JJVR
Juanita Janse Van Rensburg's updateReviewer Update
16 Aug 2018, 11:23seriously !!!! I did phone 135 NUMEROUS TIMES as per my message. I have received numerous reference numbers and nothing has been done. I phone once a week. I know I am on a month to month basis but on a different package as I WAS UPGRADED without my permission. please check your facts
JJVR
Juanita Janse Van Rensburg's update16 Aug 2018, 11:23
Reviewer Update
seriously !!!! I did phone 135 NUMEROUS TIMES as per my message. I have received numerous reference numbers and nothing has been done. I phone once a week. I know I am on a month to month basis but on a different package as I WAS UPGRADED without my permission. please check your facts