Unauthorised Upgrade

Today I went into the MTN store at Eastgate Mall to upgrade my contract. Jacob assisted me and found out that my line was already upgraded. I did not upgrade…

I spoke with the call centre and lady advised that the upgrade was processed on the 13/04/2022 by Nontlantla Ncwane from Empowered Outsource. Both call centre and store cannot give me contact details for Empowered Outsource.

I need to know who gave Nontlantla the authorisation to upgrade my line just so her target can be met, I need this error to be rectified so that I can upgrade to the Honor X8.

According to the system Jacob works on, should I want the device I will have to pay in an additional R158.00. I don’t mind paying in the difference but I feel it’s unfair paying for someone else’s mistake.