Unauthorised up
<p> Hi </p> <p>Last week my mtn contract was upgraded without my authorisation. I just got an sms saying that my upgrade has been approved. I did not apply but had sent an email to cancel my contract with Mtn . This was a ********** act committed under my name . I have not received any help from mtn or their partner summer mobile who authorised the updrade. </p>
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MTN South Africa's replyOfficial
06 Mar 2017, 20:27Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly send us the certified copy of your ID and Affidavit specifying that you did not upgrade your contract to *** will then log it with our ***** department for further investigations.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply06 Mar 2017, 20:27
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly send us the certified copy of your ID and Affidavit specifying that you did not upgrade your contract to *** will then log it with our ***** department for further investigations.
warm regards
mike
REQ:***
Best regards,