1 reviews | Active since Jan 2015
Unauthorised subscriptions MTN Play Harvest Frenzy and MTN Play airG
<p>I have just received 4 annoying SMS's from MTN which</p> <p>1. welcomed me to MTN Play Harvest Frenzy and claimed that </p> <p>2.welcomed me to MTN Play airg</p> <p>3. Reminded me that I subscribed to MTN Play Harvest Frenzy at a cost of R1 per day</p> <p>4. Reminded me that I subscribed to MTN Play airg at a cost of R2 per day</p> <p>What is going on? Please note that I never subscribed to any of these 2 services and when I tried to unsubscribe I was not able to do. </p> <p>This is very annoying and I am fairly sure that is an ******* practice. Can MTN please confirm that I will not be charged for any of these 2 services?</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We have sent the request to have the services cancelled, you will get an SMS to confirm the cancellation. We will check your invoice once it has been finalized because the content charges are on an unbilled invoice.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We have sent the request to have the services cancelled, you will get an SMS to confirm the cancellation. We will check your invoice once it has been finalized because the content charges are on an unbilled invoice.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********