AV
Anthony V
1 reviews | Active since Mar 2012
19 Jul 2018, 16:05
Unauthorised subscription: YellowDot TV
On 12 July 2018 I received this message: "Yello! Thank you for subscribing to YellowDot TV @ R2.02/day. 1st day FREE. Watch now http://bit.ly/2tgs318 . To opt out dial *464*970#. Ts&Cs mtnplay.co.za For support dial 135"
I immediately phoned 135 and reported the matter. I did NOT subscribe to this. I was told by the MTN operator that it has been cancelled, and that I cannot load airtime for 24 hours!
Then, on 13 July 2018 I got this message: "Reminder:Your first day free access to YellowDot TV has ended.You will now be charged 2.02/day.To opt out dial *464*970#.Ts&Cs mtnplay.co.za For support dial 135"
I again reported it to MTN, and logged a complaint on the MTN website. I have not received any response. I used the *136*5# code to check subscriptions and it showed none. I looked at my account online, and it also showed no subscriptions.
Today 19/07/2018, I get this message: "REMINDER: You are subscribed to YellowDot TV at R2.02 per day. To Opt out dial *464*970#. Your next renewal date is tomorrow."
I AGAIN phoned 135 and the operator could see the that the subscription is active, and told me that is now cancelled, and again, I cannot load airtime for 24 hours.
I want to know how my number got subscribed to this. (I am a software consultant by trade and personally advise people of ****s and ways in which they fall for subscriptions, I definitely did NOT subscribe myself to this). I also want a full refund of every cent subtracted from my account for this.
I've been with MTN for about 15 years now. If I don't get a satisfactory response and refund from MTN, I will certainly consider a different service provider when my contract is due for renewal in a few months. Breach of trust is a show stopper for me.
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Replies (2)
MTN South Africa's replyOfficial
20 Jul 2018, 06:11Good day Anthony,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the said charge appears to be a content charge. The first step in order to stop such charges is by dialing *141*5# or *156*12# or *136*5#. Secondly, you would need to contact our contact centre @ 135 in order for the said charges to be investigated and perhaps credited.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply20 Jul 2018, 06:11
Official
Good day Anthony,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the said charge appears to be a content charge. The first step in order to stop such charges is by dialing *141*5# or *156*12# or *136*5#. Secondly, you would need to contact our contact centre @ 135 in order for the said charges to be investigated and perhaps credited.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
AV
Anthony V's updateReviewer Update
20 Jul 2018, 08:44Thank you for replying, however, your cut and paste reply only shows that there is no way that you even read my complaint, and further enforces my newly found distrust in MTN. The remedial actions given in your reply is exactly what I did, and disclosed in detail in my original complaint.
Your reply is an embarrassment to MTN from the point of view of anyone reading this.
Please afford me the same courtesy of a PROPER and REAL response to this issue, like I gave you, and not a half hearted and disrespectful copy-paste response.
AV
Anthony V's update20 Jul 2018, 08:44
Reviewer Update
Thank you for replying, however, your cut and paste reply only shows that there is no way that you even read my complaint, and further enforces my newly found distrust in MTN. The remedial actions given in your reply is exactly what I did, and disclosed in detail in my original complaint.
Your reply is an embarrassment to MTN from the point of view of anyone reading this.
Please afford me the same courtesy of a PROPER and REAL response to this issue, like I gave you, and not a half hearted and disrespectful copy-paste response.