LT
Lettie T
1 reviews | Active since Jul 2016
13 Jul 2016, 21:12
Unauthorised subscription billed
<p>I have a data contract with MTN, I was told that I subscribed to services and I have to pay over R2,000. First its a data SIM card, it stays in the modem and I never used it as a phone or authorised any of the subscription MTN is talking about, I was never notified by MTN or the company for those subscriptions. I don’t think it has any legal standpoint and would like HelliPeter to investigate this dispute and let MTN resume my service. The account is on this number ********** 016</p>
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Replies (2)
MTN South Africa's replyOfficial
15 Jul 2016, 09:28Good Day Lettie du Toit,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the Hellopeter site automatically converts the cellphone number to stars in order to protect you if you don't post privately, this means we are unable to see it. Please add the cellphone number under 'Client Reference' on the Review Information.
Without your ID number, Cellphone number in question or MTN account number we are unable to access the account in question and as a result we are unable to assist.Please provide us with these details but post privately.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply15 Jul 2016, 09:28
Official
Good Day Lettie du Toit,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the Hellopeter site automatically converts the cellphone number to stars in order to protect you if you don't post privately, this means we are unable to see it. Please add the cellphone number under 'Client Reference' on the Review Information.
Without your ID number, Cellphone number in question or MTN account number we are unable to access the account in question and as a result we are unable to assist.Please provide us with these details but post privately.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
LT
Lettie T's updateReviewer Update
18 Jul 2016, 08:41I m sorry about that, I m new to HelloPeter, please find the information you asked for below.
Contract Cellphone No. ***
My ID: ***
I hope this help, please let me know should you need anything to process this complaint.
Regards,
Lettie
LT
Lettie T's update18 Jul 2016, 08:41
Reviewer Update
I m sorry about that, I m new to HelloPeter, please find the information you asked for below.
Contract Cellphone No. ***
My ID: ***
I hope this help, please let me know should you need anything to process this complaint.
Regards,
Lettie