JB
Jeni B
1 reviews | Active since Feb 2010
17 Jul 2018, 13:36
Unauthorised subscription
Can MTN please get back to me on this mysterious VRPartyHouse that I'm suddenly subscribed to for R5 p/d that I never signed up for? I called MTN to let them know, they said I wasn't subscribed, but I get renewal date sms's for this app via MTNplay every week. The opt out number does not work: *464*970# - very concerning!
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MTN South Africa's replyOfficial
19 Jul 2018, 19:22Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have removed the subscription from your number ***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply19 Jul 2018, 19:22
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have removed the subscription from your number ***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,