UNAUTHORISED SUBS

*Subject: Urgent: Unauthorised WASP Subscription on My 77-Year-Old Dad’s MTN Number*

I am extremely disappointed with MTN’s service. My father, who is 77 years old and a pensioner, has been losing airtime rapidly, which caused him unnecessary stress as he is a heart patient.

After calling MTN, I was told there is a WASP subscription on his number, started 11 September 2025. This is completely unauthorised — my dad is not a gamer, and neither am I.

This subscription was deducting R35 per week, which is a lot for a pensioner. We have followed the WASP cancellation instructions, but we are still unsure if it has been cancelled. On top of that, there are discrepancies in his airtime balance: the MTN pre-recorded voice shows R40, while the USSD code shows R89.10 (see attached).

I am asking MTN PLEASE to:

- Confirm the subscription has been cancelled. - Reimburse all airtime deducted due to this unauthorised subscription. - Clarify the airtime discrepancies.

This is unacceptable and stressful for a senior citizen. I trust MTN will resolve this quickly and in my father’s favour please.