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Unauthorised Signature on My Contract Cancellation – *****ulent Practice by MTN

I visited an MTN store on 2nd January 2025 to cancel my month-to-month contract. During the process, I was given only one form to sign, which I completed as instructed. However, upon following up recently to confirm the status of my cancellation, I was shocked to discover that someone else had signed my cancellation forms without my knowledge or consent.

I was never informed that additional forms were required, nor did I authorize anyone to sign on my behalf. This is a clear case of ********* and possibly *****ulent behavior by the MTN staff handling my request. I am extremely disappointed with this breach of trust and the lack of transparency in the process.

I demand an immediate investigation into this matter, clarification on who signed the documents, and written confirmation that my contract has been canceled without any further billing. I also expect MTN to take corrective measures to ensure this does not happen to other customers.

If this issue is not resolved promptly, I will be forced to escalate the matter to relevant consumer protection bodies.

I look forward to your prompt response and resolution.