Unauthorised services charged for
<p>I ended my cell phone contract with MTN on 14th December 2016, after I discovered they had forfeited the balance of my (substantial) remaining minutes. On deciding on a new provider, I decided to review my MTN statements to establish my contract budget. That's when I discovered a monthly charge of R50 for BIS. It perplexed me because I don't remember having ordered BIS on my contract, because I don't have a Blackberry, never ever had one, don't use Blackberry services, and have never used Blackberry services by design, because I've never had a need for it. I would like MTN to prove to me that they had proper authorisation from me to load BIS onto my account. If they can't, (which I believe will be the case) then I want a refund for my entire contract tenure (over two and a half years). This, plus my opening statement above, makes me feel good that I have moved from MTN.</p>
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MTN South Africa's replyOfficial
25 Jan 2017, 20:11Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that we have adjusted the credit of R1,453.94 for Bis it will take within 5 to 7 working days to reflect once it has reflected will then transfer it to your bank account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply25 Jan 2017, 20:11
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that we have adjusted the credit of R1,453.94 for Bis it will take within 5 to 7 working days to reflect once it has reflected will then transfer it to your bank account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
REQ:***
Best regards,