VS
Victoria S

1 reviews | Active since Jun 2011

06 Feb 2015, 15:24

Unauthorised mobile contracts opened **********ly

MTN accounts were opened 14/10/2014 using my ID and name. I called MTN 03/11/2014 requested them to close these accounts since I have never authorised nor opened any accounts with MTN and I was informed to file and Affidavit with the South Africa Police Services. I did and send it back with my correct ID. Later they responded by email saying I have to include the contract telephone numbers. But I ask where would I get those numbers since I'm not the one who opened those accounts? I called the call centre got those two cell phone numbers and filed another Affidavit and, include all the info they requested with my ID sent it to them . But now no one at MTN is responding to my emails . They debit me R3673.35 so far. Because of this unauthorised debits I have defaulted this month on my kids school fees

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Replies (1)
MTN South Africa
MTN South Africa's reply18 Feb 2015, 11:41
Official
Hello visitho,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

As discussed with you over the telephone, the accounts have been closed.

regards
Thabelo
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