JR
JOHANNE R
1 reviews | Active since Jul 2016
18 May 2018, 12:41
Unauthorised deductions
On the 30 I put an airtime for R30 in my phone and later an amount of R5.04 and R10 were deducted from my phone due to subscriptions (Pretty Woman and Hotprime Services ) I didn't apply for. On the 30th April '18 I sent a complaint to Mtn customer service ( # ********** 0) and they promised the subscriptions were cancelled but it was never to be as money was deducted again from my account. I am sick of this and need my airtime back asap.
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MTN South Africa's replyOfficial
23 May 2018, 20:41Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have checked the system and do not pick up any content charges against the airtime loaded from 30-4-2018 to 23-5-2018.
The airtime was depleted against data connections.
Kindly SMS your email address to 30988 to request for your itemized bill to be sent to you at no cost. You can also download the MYMTN app to view and manage your data usage. Please note that data depletion is dependent on your data usage and due to multiple sessions running on your device.
The reason the session deducted so much data is due to all the pending sessions and the size of those sessions. To avoid this from happening you should log off all your Internet sessions, clear your browser tabs and restrict you background.
For further assistance you may contact the prepaid department from the prepaid sim card, 135 for online assistance.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply23 May 2018, 20:41
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have checked the system and do not pick up any content charges against the airtime loaded from 30-4-2018 to 23-5-2018.
The airtime was depleted against data connections.
Kindly SMS your email address to 30988 to request for your itemized bill to be sent to you at no cost. You can also download the MYMTN app to view and manage your data usage. Please note that data depletion is dependent on your data usage and due to multiple sessions running on your device.
The reason the session deducted so much data is due to all the pending sessions and the size of those sessions. To avoid this from happening you should log off all your Internet sessions, clear your browser tabs and restrict you background.
For further assistance you may contact the prepaid department from the prepaid sim card, 135 for online assistance.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,