UNAUTHORISED DEBITS

I contacted MTN in October 2014 regarding the cancellation of my contract. I then spoke to Ramona regarding this and she sent me an email with the full amount required to cancel the contract. I then paid the amount quoted in October. I never received any communication from MTN regarding the cancellation confirmation. To my surprise, my account was debited in December 2014.<br> <br> I then queried the debit with MTN contact centre to find out that the cancellation had never been processed. After lengthy calls and waste of my airtime, MTN agreed that Ramona was at fault and my bank account would be credited with the queried amount. <br> <br> I was also informed that I would receive confirmation via email of the cancellation and credit that was due. <br> <br> I am still waiting for a response from MTN and have tried to contact them via email with no response.<br> <br> It has been 2 months since this query took place and I am still waiting for my money.<br> <br> Please can somebody competent assist me to finalize this matter as this is not the service level expected from such a large service provider and really appals me.