UNAUTHORISED DEBIT ORDERS

I signed up for data subscription with MTN in 2022 February for 24months however when my contract ended, they continued with the subscription and never stopped, I let it go because I was still using their services. Problem started in January 2025 when I received a debit order notification for two debit orders which one I never agreed on. It was for the R150 for the subscription and R95 unauthorized amount.

I called MTN to enquire about the additional debit order and the consultant told me the additional debit order was for the increase amount they forgot to add the whole 2024 for my subscription, I advised her they must sort it out since they are the ones who did not add the increased amount on my debit order. I don't want two debit orders in my bank account from them for their own mistake as I have signed up for only one debit order. She advised me she will escalate my enquiry and get back to me with feedback.

I never received any feedback and the additional debit order went off on my account in January and I let it go. In February I receive a debit order notification for yet another additional amount from the R150.00 which was now R65 and on my debit order date they debited both amounts again with no communication nor feedback from my previous enquiry. That was not all they also downgraded my subscription without any notification, from 44BG Data I had signed for in 2022 plus other additional Promos I had signed for to only 20GB. Still no feedback for my enquiry.

I then receive a call from one of their sales consultant selling me one of their Promos I asked him why he is selling to me whilst I am still waiting for feedback he also promised to get someone to contact me. I did not receive any call and in March again two debits went off my bank account the R150 plus R65 meaning now I am paying a total of R215.00 for 20GB monthly which I never agreed on and doesn't make sense that will pay more for less data monthly. In April again the same additional debit order went off I decided to reverse the additional debit orders I did not sign for. Then a lady called me to ask if I ams still happy with using MTN I told her no I am not and told her the story she also promised she will get someone to call me to date I have never received any call.

They suspended my subscription in April after I had reversed the additional amounts of R65.00, now in May they deducted R150.00 plus R195.00 and I received a SMS that my 20GB data has been activated however the Sim card is still suspended I can't even make calls to their customer service since call are not going through.

My ITC is now showing a bad record because of MTN I look like a bad payer meanwhile they are the ones who are at fault here. They should have stopped my subscription in 2024 when my contract ended instead of frustrating me like this. I can't be paying for what I did not sign for and why two debit orders when I had signed for only one worse is that I am expected to more money for a way less data monthly that is crazy. I regret ever using MTN I am stuck with the Sim card that is not working however my money is being deducted.