DV
Danielle V
1 reviews | Active since Jul 2015
15 Jul 2015, 12:23
Unauthorised Debit Orders
I activated a MTN Top Up contract around June 2014. The debit order/contract/product amount is R230.00.<br> February 2015 I was debited R 780.00 and every month thereafter I was never again debited R 230.00, only more. The last month it was for R 340.00.<br> I have never been given more data/smses or minutes other than the agreed limit in accordance with my TOP UP contract.<br> I was never notified of changes or signed for any other amount more than R 230.00 to be TAKEN from my bank account.<br> I went to the Centurion branch about a month ago once I noticed the high debit order amounts. They were extremely unhelpful and referred me to Customer Care, who has been on strike. I tried calling them numerous times without getting through to a consultant.<br> I've emailed them many times but from previous experience I don't even expect a response before three months from when I sent my e-mail.<br> I want my MTN contract cancelled unless I get refunded.
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MTN South Africa's replyOfficial
29 Jul 2015, 14:39Hello DanniV13#,
Thank you for your post.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Our system shows that you are on the MTN Choice 50 minutes open line contract with a limit. A billing query has been logged to investigate from the invoice dated 2015-01-20 to 2015-07-20, for the failed SUL(Subscriber Usage Limit), REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Our system shows that you are on the MTN Choice 50 minutes open line contract with a limit. A billing query has been logged to investigate from the invoice dated 2015-01-20 to 2015-07-20, for the failed SUL(Subscriber Usage Limit), REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,
MTN South Africa's reply29 Jul 2015, 14:39
Official
Hello DanniV13#,
Thank you for your post.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Our system shows that you are on the MTN Choice 50 minutes open line contract with a limit. A billing query has been logged to investigate from the invoice dated 2015-01-20 to 2015-07-20, for the failed SUL(Subscriber Usage Limit), REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Our system shows that you are on the MTN Choice 50 minutes open line contract with a limit. A billing query has been logged to investigate from the invoice dated 2015-01-20 to 2015-07-20, for the failed SUL(Subscriber Usage Limit), REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,