Unauthorised debit orders

<p>MTN called me offering me a cellphone contract. Application was done, advised me of the extras like Phonebox, Techtrace, etc. told them I didn't want them. The agent advised me that I will be receiving sms's of these add ons, however no debit order would go off my account unless I activate these add ons. I did not activate them. I then received an sms from MTN advising me that my contract has been declined. Looking at my account today, 4 debit orders of those add ons went off my account. How is that possible when I didn't even receive a cellphone, did not activate these services?? I called MTN to query these debit orders, consultant cancelled them and told me she cannot reverse the debit orders and would transfer me to a department where they will reverse them. When I got transferred, an automatic voice message stating their office hours are weekdays only. I've been using MTN for over 10years as a prepaid user, service is pathetic and its time to port my number</p>