UNAUTHORISED DEBIT ORDER, UNFAIR TREATMENT AND POOR CUSTOMER SERVICE

I am writing this review expressing how I feel about MTN and hopefully get a resolution to my nightmare. I have never had a contract with MTN in my life and one thing for sure I will never have one. MTN has been debiting my account since Jan/Feb 2021 and this debits are unauthorized debit orders. I have been reversing the debit orders because to my knowledge I have never had any agreement with MTN.

I called the call center sometime in March after they debited my account again. The agent was not willing to assist and couldn't wait to dismiss the call. She advised me that they will investigate and provide feedback, up until now no feedback has been provided.

I then went to MTN Cresta Mall on the 17th of July to report this unauthorized debit orders and to stop them, but I was advised to do an affidavit confirming ***** on my account which I did.

I then went back to MTN Cresta Mall on the 24th of July to submit the documents as advised by the store consultant and to my surprise I was advised to come back during the week between 8am to 5pm for a specific consultant to assist me, apparently the consultant who is assisting with this kind of queries was not at work or nocked off early on that day. I drove back home with no assistance, mind you I am using my petrol and time for a company that I'm not even a customer of.

Today the 02/08/2021 I had to ask at work to knock off early so that I can sort out this issue and I drove to MTN Maponya Mall using my patrol, I was there at around 16:45 and the consultant who was assisting me seemed not keen to assist and requested my ID, as well as took my finger prints and then scanned my documents after 15minutes of waiting with no communication between me and the consultant.

I was advised that they are off line and I should come back tomorrow and the consultant mentioned that I will be assisted by a different consultant when I do come tomorrow. I did not argue with the consultant because I need this matter resolved ASAP.

TO BE HONEST I FEEL LIKE MTN WAS TAKING MY DETAILS TODAY JUST TO FILL IN THE OUTSTANDING INFORMATION ON THEIR SIDE SO THEY CAN MAKE THIS SITUATION FAVOUR THEM.WHY WOULD THEY TAKE MY FINGER PRINTS IF I'M NOT A CUSTOMER OF MTN?

When I spoke to the consultant at Maponya Mall she advised that my address as well as my email address do not correspond with the ones they have on the system and never advised me further.

I feel like MTN is on a mission to cripple innocent peoples credit records. I was called by a debt collector on Saturday advising me that MTN has handed me over. "How"? I feel like MTN is abusing it's power as big company and oppressing me in so many ways because now my credit score has been crippled and no one at MTN seems to willing to help me resolve this issue.

I HONESTLY DONT LIKE DEALING WITH MTN, I AM NOT AN MTN CUSTOMER AND WILL NEVER BE.