1 reviews | Active since Jan 2015
Unauthorised Debit Order Amounts
My contract was upgraded in the month of July from a R 429 contract to a R 399 contract I was assured at the Traderoute MTN branch that from July 2015 I will be debited R 399 to my surprise MTN have been taking more than you should for the last 3 months and I want my money back !!!!! Your call centre staff don't know what they are doing!!! They make promises they don't keep. I have received no joy what so ever from MTN. Sipho Nala had the nerve to advise me that MTN was debiting more than they should due to arrears, how on earth can a person be in arrears if you run a debit order on the 1st of every month which has been successfully debited??? Increasing a client's contract without consent when the client signed a 2 year contract is against the CPA act and rest assured I will take this further!!! A second complaint was logged this morning and will be taken further if need be!!!!!
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Yes your monthly subscription is R399.00.
Kindly be advised that an upgrade was done on the 2015-07-05. But in 2015-07-20 you were charged including a once off upgrade fee of R104.00 including Vat to the total amount of R503.99.
And the invoice following that is R399.00 which will be debited on the 2015-10-01, Kindly be advised that we debit a month in arrears, Not to say that your account is in arrears.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Yes your monthly subscription is R399.00.
Kindly be advised that an upgrade was done on the 2015-07-05. But in 2015-07-20 you were charged including a once off upgrade fee of R104.00 including Vat to the total amount of R503.99.
And the invoice following that is R399.00 which will be debited on the 2015-10-01, Kindly be advised that we debit a month in arrears, Not to say that your account is in arrears.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Best regards,