NJ
Natashya J
1 reviews | Active since Jun 2015
09 Jun 2015, 14:15
Unauthorised debit order
During January 2015, I lodged a complaint with MTN (ref: MTN REQ:***.) that monies was deducted from my bank account. (I never signed a debit order to effect this) I have a contract that is paid by the National Department of Human Settlements. Upon further investigation MTN Sunnypark acknowledged this error and the Manager, Dina promised to re-reimburse me. I received a follow-up call from Dina informing me that management was looking into it. Two weeks ago I went to the MTN store Sunnypark, however due to the strike I could not be assisted. Five months later and I am still waiting. MTN, kindly re-reimburse me as a matter of urgency. My contract is due for an upgrade, being treated in this manner will have me cancel this contract. <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br>
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Replies (1)
MTN South Africa's replyOfficial
11 Jun 2015, 11:39Hello Yashya,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply11 Jun 2015, 11:39
Official
Hello Yashya,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,