T(N
Thiliga (tanya) Naicker
1 reviews | Active since Jan 2010
02 Feb 2015, 11:34
UNAUTHORISED DEBIT ORDER
MTN has debited my account for the past 2 months, however I am NOT an MTN customer, furthermore i have never dealt or approached them for a contract. Their customer provided them with the incorrect banking details, how does MTN comply with FICA, surely they should have the customers bank statement to verify their banking details, this is sheer incompotence. Maseko from MTN advised that they are unable to get hold of their client (NO BIG SURPRISE THERE) and until he they get hold of him, they cannot remove my banking details WHAT BS??? i am not their client, they have the wrong banking details but they cant remove it from their system!!!! i need an urgent response or further steps will be taken.
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MTN South Africa's replyOfficial
17 Feb 2015, 22:02Hello TanyaNaick,
We are truly sorry for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
We see that you have not included any information of the account whereby you claim to have your banking details active. This will effect the resolution period of the complaint.
We will need a copy of your bank statement reflecting the account number and the debits that have been coming off for the account. We will suggest that you send the account details and the banking statement to *** and we will investigate the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
We see that you have not included any information of the account whereby you claim to have your banking details active. This will effect the resolution period of the complaint.
We will need a copy of your bank statement reflecting the account number and the debits that have been coming off for the account. We will suggest that you send the account details and the banking statement to *** and we will investigate the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply17 Feb 2015, 22:02
Official
Hello TanyaNaick,
We are truly sorry for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
We see that you have not included any information of the account whereby you claim to have your banking details active. This will effect the resolution period of the complaint.
We will need a copy of your bank statement reflecting the account number and the debits that have been coming off for the account. We will suggest that you send the account details and the banking statement to *** and we will investigate the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
We see that you have not included any information of the account whereby you claim to have your banking details active. This will effect the resolution period of the complaint.
We will need a copy of your bank statement reflecting the account number and the debits that have been coming off for the account. We will suggest that you send the account details and the banking statement to *** and we will investigate the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,