Unauthorised Debit order

<p>I have been a Loyal Customer for 4 years and payments up to date, However recently in September i noticed that you guys Charged ne R2500.00 when my montly Subcription is R489.00 that i signed for and i have it on paper black and white.. i have called your offices numerous times and i was told my limit usage was changed.. My Question who and Why as i never Authorisised it!!!... there is a reason i have the Top up plan as i work on a Budget and i will never agree to such Ridiculous amounts.. i further reversed it coz no1 called or advised me of this changes.. Accourding to the FSB should there be financial changes to Client account Client must be informed and recorded that im aware and agree to it.. who ever called me when those changed were instilled in my Account?? i pay my Montly payment and all my services have been Cut.. This is really unAcceptable please get this sorted or im taking further to the Obudsman.. Im just Uttely disguisted how im treated is this how your Treat your Loyal Client?????? Can somebody have the decency to call and stop sending tect msg as this matter will never be sorted if we dont come to a Mutual agreement!!!!!..</p>