Unauthorised Debit order

<p> </p> <p>Dear Sir/Madam</p> <p> </p> <p>I have an account with MTN account or ref number: Ref A ********** which was opened 2015 July.</p> <p>v Account is caped at R179 per months for 24 months.</p> <p>It was well till November where all of sadden MTN decided to debit my cheque account with R5000. As I was not prepared for the amount it reversed and when I enquire with their call centre on 808 number the say the user accepted the SMS promo.</p> <p>The phone I bought for 1 of my siblings to help her to get in touch with the world.</p> <p>And the user is unemployed.</p> <p>My concerns are what is the use of selecting caped option if it will be changed without the consent from the person signed the contract.</p> <p>Like I stated below I am very prepared to forget about the mistake the MTN did and proceed with my monthly subscription.</p> <p> </p> <p>I am looking forward to hear from you.</p> <p>Thanking you inadvance</p> <p> </p>