MV
Mareli V
1 reviews | Active since Oct 2018
01 Oct 2018, 10:44
UNAUTHORISED DEBIT ORDER
I am not a client of MTN, but for the last two months, they have debited my account with R1183.38 (1 September2018) and R2297.24 (30 September 2018).
I called the MTN call centre on 3 September 2018 (reference number 1- ********** 2106) and they were unable to tell me why MTN took this money off my account (for the”supposed services” the were rendering) . I was informed that they Legal department will call me within 48 working hours, which of course they never did.
I called again on 30 September 2018 (this time I received two reference numbers 1- ********** 5360 and ********** 94). Again I was told that they cannot tell me why MTN took this money without ANY AUTHORISATION from me. They were again unable to assist and said the legal department will contact me.
The only assumption that I can make is that they used my details that they had on record, as I USED to be a client with them MORE THAN 8 years ago. The call centre has all my personal details (phone number, ID, adress) on record.
I have been advised by my bank to open a case with the SAPS as this a ********** activity and MTN is not assisting me in solving this issue.
My bank has reversed the debit orders each time, but has advised that it could have a negative affect on my credit rating.
I will now seek all measures to solve this issue if MTN does not assist me.
IF MTN TREATS NON(POTENTIAL) CLIENTS LIKE THIS, HOW DO THEY TREAT THEIR ACTUAL CLIENTS?
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
01 Oct 2018, 13:16Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online.
Your ID number do not reflect any deductions from your bank account, your account is close.
Then with your husband ID number we do pick up an account number created , debit was requested.
We do require a copy of the affidavit and ID copy for the request to be sent to the ***** department to investigate.
Please send the affidavit and ID copy for assistance to me: ***
The account number created:
A***, cell numbers *** and ***
The debit order has been cancelled.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply01 Oct 2018, 13:16
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online.
Your ID number do not reflect any deductions from your bank account, your account is close.
Then with your husband ID number we do pick up an account number created , debit was requested.
We do require a copy of the affidavit and ID copy for the request to be sent to the ***** department to investigate.
Please send the affidavit and ID copy for assistance to me: ***
The account number created:
A***, cell numbers *** and ***
The debit order has been cancelled.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MV
Mareli V's updateReviewer Update
02 Oct 2018, 06:22Thank you for your assistance. I will get the affidavit to you soonest.
Kind Regards,
Mareli Vorster
MV
Mareli V's update02 Oct 2018, 06:22
Reviewer Update
Thank you for your assistance. I will get the affidavit to you soonest.
Kind Regards,
Mareli Vorster
MTN South Africa's replyOfficial
17 Oct 2018, 12:12Good day Mareli,
Thank you for your patience for the complaint to be resolved.
The journal credit for R2308.74 has been placed on the account, the balance is now cleared.
The account is closed.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply17 Oct 2018, 12:12
Official
Good day Mareli,
Thank you for your patience for the complaint to be resolved.
The journal credit for R2308.74 has been placed on the account, the balance is now cleared.
The account is closed.
Kind Regards,
Alice van der Merwe
Best regards,