UNAUTHORISED DEBIT ORDER

I was contacted by one of your telemarketing companies Mobile Plus for a new contract. I agreed on the contract in approx. June/July 2017, to date I have not received a handset nor did I receive a sim card, I have been paying R629.00 per month since July 2017. I have exhausted all efforts in getting MTN to cancel this contract. I told MTN that I will cancel the debit order then I was told that I will be listed with the credit bureau if the account is to run in arrears. MTN keeps on referring me back to the service provider but my question is, if MTN debits my account then surely they have the power to cancel or stop this contract and debit order??

Nobody is able to provide me with a proof of delivery because there is not proof of delivery, at the moment I think that MTN is *****ing my money and I am paying for a service which I do not have and is unable to use!!

I request immediate response, my last resort would be the consumer board or even the onbudsman as I am no longer willing to pay for this, I already spent R4 403.00 on a contract and handset which is not in my possession! Who is going to resolve this matter and when?? I call MTN on a weekly basis and the answers to my questions remain the same, week after week!

I want MTN to contact me, someone in a position to assist me **********