TM
Thulile M
1 reviews | Active since May 2017
24 Jul 2019, 13:32
unauthorised debit amounts
I am very disappointed in MTN I took an upgrade and I signed a contract to only pay R249.00. First month I was debited the correct amount this month and amount of R339 was debited from account , could not get assistance when I called
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Replies (1)
MTN South Africa's replyOfficial
25 Jul 2019, 13:55Good day Thulile
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note we have launched an investigation with the Billing team for investigation. Feedback will be given you. Thank you for your patience during this time of investigation.
We sincerely hope that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note we have launched an investigation with the Billing team for investigation. Feedback will be given you. Thank you for your patience during this time of investigation.
We sincerely hope that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Best regards,
MTN South Africa's reply25 Jul 2019, 13:55
Official
Good day Thulile
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note we have launched an investigation with the Billing team for investigation. Feedback will be given you. Thank you for your patience during this time of investigation.
We sincerely hope that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note we have launched an investigation with the Billing team for investigation. Feedback will be given you. Thank you for your patience during this time of investigation.
We sincerely hope that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Best regards,