Unauthorised credit checks; illiterate legal department

<p>I have been a loyal customer of MTN for many years (in fact, spending between R2000 and up to R5000 per month every month between 2012 and 2013 on airtime and data, and spending at least R600-R800pm ever since).<br /><br />It took MANY emails and calls to not have my contract renewed (cancelled once it had expired) as I had the baffling, ********* and expensive situation where my contract was automatically renewed without my consent for two years. I was not going to let that happen again.<br /><br />My account being fully paid up and cancelled (so I thought; after more tedious emails), I discovered that my ITC TransUnion credit report has me as owing money on my MTN account as well as FIVE unauthorised credit checks (which are **********!).<br /><br />MTN's legal department informs me that I cancelled only one sim card contract so I owe money. I have another sim card which is LINKED to the first and are on the same contract. I can only conclude that the entire staff contingent who happened upon my many requests to cancel my contracts are only sem-literate or taking a fat chance. </p> <p> </p> <p>Disgusting service. Sorry for ever wasting my money and time on their product.</p>