unauthorised contract renewal - REQ747

<p>i have 2 data contracts with Mtn that have both expired but remained on a month to month bases. i made a request for this to stay in place but it seesm MTN has suddently renewed my Contract in July 2016 by themselfs without my knowledge. i keep get sent from pillar to post and even they sent an email to Ivory cost to contact me which i found very strange. dont know how a South African query can be sent to West Africa to be resolved. for motnhs i ghve been trying to cancell my contract and it was practically impossible to do so and now i know why since they have been renewing peoples contract without my permission. they continue to deduct the same of R532 out of my account every month for what i dont know since i dont even use data anymore as i have wifi at home so why would i have to renew such a contract on data.</p> <p> </p> <p>MTN requested that i send through an afidavit and proof of my ID for investigation and noew no one is wanting to give me answers.</p> <p>its pretty clear that MTN is taking advantage of contrcts that are on a month to month bases and this is unacceptable.</p> <p> </p> <p>i need anwers and my money back.</p> <p> </p> <p>Regards</p> <p>Harriet</p> <p> ********** 664</p> <p> </p>