Unauthorised contract renewal

<p>I have been trying to ensure that 2 of my contracts with mtn have ended. I sent in writing 3 months before and 2 months before also with follow ups. no reasonable response to confirm ending of contracts . (reference number ********** 0)</p> <p> </p> <p>But this morning I received and alarming debit order amount , I checked my statement to verify and I see the 2 contracts I wanted to end have been renewed with much high premiums . I tried the call centre and useless , waited 34minutes . ********** renewal of these contractsites has been done without my knowledge, if a contract is renewed there should be a verification process? ID, Proof of adress etc. BUT obviously none of this happened. </p> <p>I have instructed my bank to reverse the debit order as ***** has taken place under my identity . </p>