Unauthorised contract
<p>Hi Team I have laptop contract with MTN SA on the 8th December 2016 I received an sms from Mtn that I have upgraded to Samsung S7 edge I was so shocked I went to Jabulani branch when they checked from their system the contract was approved under my account at East Rand Mall. I've sent all required documents got the Reference number but on the 1st of January 2017 R600 was debited from my bank account. Till today I've been calling their call centre they told me the matter has not been attended by their ***** department. </p>
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MTN South Africa's replyOfficial
01 Mar 2017, 19:44Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the ********** upgrade for the mobile number 071****199 has been cancelled and the term date has been reversed. A journal of R1810.01 for the difference in subscription billed on the invoices dated 2016-12-13 to 2017-02-13 was passed to the account on 2017-02-17.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply01 Mar 2017, 19:44
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the ********** upgrade for the mobile number 071****199 has been cancelled and the term date has been reversed. A journal of R1810.01 for the difference in subscription billed on the invoices dated 2016-12-13 to 2017-02-13 was passed to the account on 2017-02-17.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,