EB
Eddie B
1 reviews | Active since Jan 2014
01 Apr 2015, 08:05
Unauthorised charges/debit
Good day, <br> <br> I upgraded my number *** with Nashua Mobile store in Brooklyn mall in October 2014. I received a message last month stating that my credit limit of approximately R2800 to which I contacted 808 ***. I was told by one of your consultants that there was a claw back fee of some kind. I was not told this by anyone, nor did I sign any papers stating that I will be liable for any such amount.<br> <br> I would like this resolved and my account credited.<br> <br> Thank you
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MTN South Africa's replyOfficial
14 Apr 2015, 12:06Hello eddiebotha,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the notes on your account this matter is still under investigation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the notes on your account this matter is still under investigation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply14 Apr 2015, 12:06
Official
Hello eddiebotha,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the notes on your account this matter is still under investigation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per the notes on your account this matter is still under investigation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,