BK
Bertram K
1 reviews | Active since Aug 2010
04 Oct 2018, 09:12
Unauthorised Charges
Second occurrence on this line and still no accountability from MTN. I have found that I am getting charges for MT Billing Subs on my data line every-time I increase the bill limit. (This stunt was also tried on my Phone line and a Pay-as you-Go SIM card used in a tablet.) I'm not able to use the standard response of "Using the USSD string *133*1#, you can block all existing content billing" as this is a modem and the SIM has not been removed in the last 18 months from the current device that its in. NB: I have tried logging a fault but this only resulted in the Data bundles included in the contract being deleted.
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Replies (2)
MTN South Africa's replyOfficial
04 Oct 2018, 09:56Good day Bertram,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that you are able to remove the charges by logging on to your browser from the said number. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply04 Oct 2018, 09:56
Official
Good day Bertram,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that you are able to remove the charges by logging on to your browser from the said number. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
BK
Bertram K's updateReviewer Update
04 Oct 2018, 12:11Once MTN gives a standard response that does not apply.
MY DEVICE IS A MODEM, I CANNOT SEND OR RECEIVE THE OTP PASSWORD REQUIRED WHEN SIGNING UP WITH MTNPLAY. the charges are being billed to my DATA line which is a stand-alone modem.
BK
Bertram K's update04 Oct 2018, 12:11
Reviewer Update
Once MTN gives a standard response that does not apply.
MY DEVICE IS A MODEM, I CANNOT SEND OR RECEIVE THE OTP PASSWORD REQUIRED WHEN SIGNING UP WITH MTNPLAY. the charges are being billed to my DATA line which is a stand-alone modem.