DR
Dale R
1 reviews | Active since Jan 2012
28 Sept 2015, 01:19
Unauthorised Cellphone mast erected
Protocol is that I need to receive a registered letter of intention to erect a cellphone mast outside my property on the verge & if I okay it, work can proceed. This did not happen. When digging commenced I acted immediately & got 94 names on a Petition. All emails have been ignored & work continued & the mast & cabinet erected. I have been unfairly treated & ignored. As a pensioner my life savings is in my property & this devalues my property. I want the mast removed please and relocated. It is not operational yet.
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Replies (1)
MTN South Africa's replyOfficial
28 Sept 2015, 11:56Hello Dalerich,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply28 Sept 2015, 11:56
Official
Hello Dalerich,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***