Unauthorised billing of MTN AIRG subscription.

<p>I dont know why this issue cannot be resolved, after many emails back and forth with MTN customer care i am still subscribed to MTN AIRG which i did not authorise or sign up for. This is ********, the fact that people can take money from you without your permission and sign yopu up for things you did not authorise is *****ing. I am definately cancelling my contract with MTN, i am tired of poor service and *********** staff.</p> <p> </p> <p>Below is the emails back and forth with MTN Customer Care: "Absolutely dismal service!!"</p> <p> </p> <p>Good day Zaheer,</p> <p>Thank you for emailing Customer Care.</p> <p>Kindly dial *141*5# choose option 2 for content services and then deactivate the subscription.</p> <p>Kind Regards,<br /> Jabulile Zulu <br /> Customer Services<br /> MTN SA</p> <p>You can now text your query to us! Simply SMS 44303</p> <p>Reference Number: ********** 7</p> <p><br /> --Original Message--<br /> From: <br /> Date: 2016/12/03 12:21:28 PM<br /> To: ********** /> Subject: RE: Unauthourised Content Charge [# ********** 7]</p> <p>Hi Irma Marais</p> <p> </p> <p>I am once again emailing you regarding the issue as stated below (Reference Number: ********** 7). As per your email below the content charge from AIRG is to be cancelled as per your email sent on the 19th November 2016. This morning the 3rd December 2016 I received an sms notification saying “reminder that I am subscribed to AirG @ R2/day”.</p> <p> </p> <p>I thought this issue was resolved. If I am going to be billed for this service this month I will take this issue up further and I am not going to be liable for the charges. Please attend to this issue and send me a notification via sms or email that this content charge has been cancelled effective your email below.</p> <p> </p> <p>Regards</p> <p>Zaheer Salie</p> <p> </p> <p>From: Customer Care ********** <br /> Sent: 19 November 2016 10:22 AM<br /> To: Zaheer Salie<br /> Subject: Re: Unauthourised Content Charge [# ********** 7]</p> <p> </p> <p>Good day Zaheer,</p> <p>Thank you for emailing Customer Care.</p> <p>We apologize for the delayed response and for any inconvenience incurred.</p> <p>Please note that the number ********** 325 is the one that reflects content charges from AIRG, this is a third party subscription. we have submitted a cancellation request through on your behalf.</p> <p>We look forward to being of service to you in the future.</p> <p>Kind Regards,<br /> Irma Marais <br /> Customer Services<br /> MTN SA</p> <p>You can now text your query to us! Simply SMS 44303</p> <p>Reference Number: ********** 7</p> <p><br /> --Original Message--<br /> From: <br /> Date: 2016/10/31 2:48:29 PM<br /> To: ********** /> Subject: Unauthourised Content Charge</p> <p>To whom it may concern</p> <p> </p> <p>Attached are copies of my account (A ********** ), for number ********** & 079 ********** , as you can see there is a content charge of R56.00, R52.50 & R54.25 for which I have no knowledge of what it is for on account A ********** . On my other account (A ********** ) I have no content charges. When I checked by dialing the USSD code to check subscriptions it shows I am not subscribed to anything. Please investigate and remove this item if I have not signed up for it.</p> <p> </p> <p>Regards</p> <p> </p> <p>Zaheer Salie</p>