1 reviews | Active since Feb 2015
Unauthorised Billing MTN Account (Subscriptions)
Today, I was shocked to discover that my MTN *** has been billed with various subscriptions daily for amounts such a R7 per day. This has been happening for almost a year as my bill has been sky rocketing to amounts of R1800 /month for the last year which is a lot for me!! I demand an explanation regarding how this is possible? Where do these subscriptions receive authorization to bill my account? This is ******* and happening to many unsuspecting consumers I am sure. I demand a statement and full refund. I will take this matter further fi need be as this is clearly a breach of the law. How can MTN charge me for services I have not agreed to? I want an explanation. I want a full statement and I want a refund. I am utterly appealed at the deceit and ruthlessness of the leaders in at MTN? ? ? How the hell is this allowed ?? Answers from the head this division is needed and I look forward to the response
We are truly sorry for any inconvenience caused for the delayed response. It was not our intention to have dissatisfied you in any way.
We perused your account and checked the subscription active on the number was with a content providing company called Smartcall Technologies (TopPhoto 44361).
Content Charge is a commercial SMS/E-mail/Pop-up by a company with the intention of selling you a product or service. Once you subscribe or reply to any of these you get charged for the information you receive from them. This could be anything from video clips, pictures, news & weather updates, Lotto numbers, jokes & MP3's being downloaded.
We can confirm that a refund request has been logged. The reference number for the request logged is #***.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We are truly sorry for any inconvenience caused for the delayed response. It was not our intention to have dissatisfied you in any way.
We perused your account and checked the subscription active on the number was with a content providing company called Smartcall Technologies (TopPhoto 44361).
Content Charge is a commercial SMS/E-mail/Pop-up by a company with the intention of selling you a product or service. Once you subscribe or reply to any of these you get charged for the information you receive from them. This could be anything from video clips, pictures, news & weather updates, Lotto numbers, jokes & MP3's being downloaded.
We can confirm that a refund request has been logged. The reference number for the request logged is #***.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
