UNAUTHORISED BILLING
<p>GOOD DAY,</p> <p> </p> <p>I UPGRADED MY CONTRACT IN AUGUST 2016 AND HAVE BEEN FOR 1GB DATE WHICH I NEVER RECEIVED OR APP**** FOR . I WENT IN STORE YESTERDAY AND THIS WAS CANCELLED I WANT TO BE REIMBURSED FOR THIS , HOW CAN SOMEONE JUST LOAD THIS WITHOUT MY CONSENT!!!!!</p>
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MTN South Africa's replyOfficial
23 Jan 2017, 22:25Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that a credit of R279.00 will be adjusted into your contract account within 5 to 7 working days.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply23 Jan 2017, 22:25
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that a credit of R279.00 will be adjusted into your contract account within 5 to 7 working days.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
warm regards
mike
REQ:***
Best regards,