1 reviews | Active since Jun 2017

23 Jul 2015, 11:20

Unauthorised billing:

I keep getting deductions referring to this number ***. When I dial *141*5# it says I am not subscribed to any content services. I think MTN is not protecting us consumers as I believe that anyone who subscribes to anything must first be sent an SMS to confirm. It seems as long as these people have your cell number they can deduct what ever they want. This is the second time this is happening. I need this stopped OK these amounts reversed. I have not clue as to what I am paying for and no-one has access to my phone.<br> <br> 2015-07-21 07:01:***01 00:00:00 MTN R 3.51<br> 2015-07-22 08:23:***01 00:00:00 MTN R 3.51<br> 2015-07-23 07:02:***01 00:00:00 MTN R 3.51

0
Replies (1)
MTN South Africa
MTN South Africa's reply06 Aug 2015, 09:09
Official
Hello sipsep,

Thank you for your post.

Apologies for the delayed response and inconvenience experienced. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
REQ:***

Best regards,