Unauthorised amounts on statement

<p>December 2015 I signed 1 contract R150 for two phones. We asked the assistant in store to assist in making sure the children can not abuse the phones and use a maximum of R50 permonth, which was done.</p> <p> </p> <p>July 12th I received my statement and with shock I saw an amount of R6894.20 was owed. I immediately went to MTN Irene Village and spoke to Chatal about this. She informed me that it was data bundles they purchases by dailing *141. Not once did I the contract owner/account holder paying the monthly contract informed of any of these costs. I took the phones away from the children, switched it off and placed it in the safe.</p> <p>August 14th I received another statement this time the amount was R6762.64. 17 August I took the phones to MTN Irene Village and ask them to make sure everything is removed. I never received eny notification of these re-uccuring bundles that was charged. Received sms to show what they have removed and told it would not happen again.</p> <p> </p> <p>September 12 th, guess what another statement with an anount of R6272.25 which I would need to pay. When I spoke to Chantal she informed me that by 17 August when they removed the data bundles the next months occurance has already gone through. </p> <p> </p> <p>This is unacceptable as none of the data for the past 2 months have been use and I was never informed of these charges. You can not send a message to the person using the phone because 1st it is a minor, 2nd it is not the person responsible for the contract, and 3rd it is not the person paying the account.</p> <p> </p> <p>The above is nothing that was discussed when I purchased this contract as I specifically asked not to be billed for anything more than R50.</p> <p> </p> <p>This is unacceptable. How is this treating customers fairly.</p> <p> </p> <p>I would like these costs removed from my account and then I would also like to be refunded. I paid these accounts because I can not afford to have problems on my own account as I am a Financial Service Provider myself.</p>