Unauthorised amount being debited from bank account

Since August, I have been experiencing ongoing *****ulent activity on my MTN account. I am being double charged every month – once against my agreed debit order amount (which has now doubled without my consent), and again through a second debit order for charges I did not authorize.

I have reported this matter to MTN and their ***** department multiple times. Despite this, no resolution has been provided. My email was changed without my knowledge or consent, and my personal information on the MTN app was sent to another person. I was even falsely accused of sharing my OTP, which I absolutely did not do. MTN’s response was that I must “re-log and change my OTP,” and that I would not be refunded because it was considered a product purchase – meaning I paid for someone else’s goods and services.

This month again, I have been double debited, and when I reversed the second unauthorized amount, I was threatened with being held liable for charges I have consistently reported as *****. I have all my bank statements, MTN invoices, and supporting evidence showing the random and unauthorized activity on my account.

Despite numerous emails back and forth (at least five times), MTN has only now stated they “will look into it.” This is completely unacceptable. Customers deserve to feel their accounts and personal data are secure. Instead, I have been left vulnerable to *****, overcharged for months, and forced to defend myself against threats for refusing to pay for something I did not authorize.

This is ongoing ***** facilitated through MTN’s systems. I strongly caution other customers to carefully monitor their accounts and be aware of the risks. At this stage, I feel the only way to protect my finances is to cancel my MTN account entirely.