CT
Charmaine T
1 reviews | Active since Aug 2015
09 Aug 2015, 14:46
Unathorised upgrade
I am most upset by the ******* and ********* behaviour of MTN. I am a pensioner of 80 years and my wife and I were on the road yesterday afternoon when suddenly my phone was totally dead. With no back up if we got into difficulties we proceeded home and phoned 808 where we we told that the R120 that was paid for our \once off upgrade"I never gave permission for apparently put me \""over my limit'. I was only told that MTN was going to make my monthly payment less"
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MTN South Africa's replyOfficial
24 Aug 2015, 08:25Hello CharmaineTrent,
Thank you for your post.
We apologize for any inconvenience incurred.
We do picked up that the account has been credited with R104.99 for the upgrade fee done on the account. The termination date has been placed back to the 2014-08-05.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We apologize for any inconvenience incurred.
We do picked up that the account has been credited with R104.99 for the upgrade fee done on the account. The termination date has been placed back to the 2014-08-05.
Kind Regards,
Alice van der Merwe
REQ:***
MTN South Africa's reply24 Aug 2015, 08:25
Official
Hello CharmaineTrent,
Thank you for your post.
We apologize for any inconvenience incurred.
We do picked up that the account has been credited with R104.99 for the upgrade fee done on the account. The termination date has been placed back to the 2014-08-05.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We apologize for any inconvenience incurred.
We do picked up that the account has been credited with R104.99 for the upgrade fee done on the account. The termination date has been placed back to the 2014-08-05.
Kind Regards,
Alice van der Merwe
REQ:***