SP
Shailen P
1 reviews | Active since Mar 2016
04 Mar 2016, 17:42
Unathorised debit
Mtn sent me my invoices for feb 2016. The total bill was R1451. When my account was debited end of feb, an amount of R1777.77 was taken out of my account. That is ******* and fradualent to debit my account for an unauthorised amount. People need to watch MTN since this whole issue in Africa, they need money!!!!!
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MTN South Africa's replyOfficial
04 Mar 2016, 22:00Hello Shailenp21,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
kindly note that the amount of R1777.77 that was debited is for the invoice dated 20/01/2016 and the R1451.00 is for the invoice dated the 20/02/2016 which will debited on the 01/04/2016,we have attached the open item report and sent it to: ***.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
kindly note that the amount of R1777.77 that was debited is for the invoice dated 20/01/2016 and the R1451.00 is for the invoice dated the 20/02/2016 which will debited on the 01/04/2016,we have attached the open item report and sent it to: ***.
warm regards
mike
REQ:***
MTN South Africa's reply04 Mar 2016, 22:00
Official
Hello Shailenp21,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
kindly note that the amount of R1777.77 that was debited is for the invoice dated 20/01/2016 and the R1451.00 is for the invoice dated the 20/02/2016 which will debited on the 01/04/2016,we have attached the open item report and sent it to: ***.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
kindly note that the amount of R1777.77 that was debited is for the invoice dated 20/01/2016 and the R1451.00 is for the invoice dated the 20/02/2016 which will debited on the 01/04/2016,we have attached the open item report and sent it to: ***.
warm regards
mike
REQ:***