1 reviews | Active since Aug 2017

03 Aug 2017, 17:38

Unathorised contract from MTN

<p>I had a contract at MTN and it expired a year ago then i received a call by courier company to deliver a renewed sim card and i told them to send it back as i ddnt renew my contract . MTN decided to renew the sim card that the contract has expired on as i refused to take the sim card . I went to the branch and also called MTN to cancel the contract cause i never approve for .to my suprise it is deducting from my account i then decided to reverse the debit order evwry month this month the deducted for all 3 month that i have reversed .</p> <p> </p> <p> </p> <p>Kindly please assist because if MTN continues to deduct money from our account ots ********** cause i didnt approve .</p> <p> </p> <p> </p> <p>Thank you </p> <p> </p> <p> </p>

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Replies (3)
MTN South Africa
MTN South Africa's reply04 Aug 2017, 09:40
Official

Thank you for your post.

We apologize for any inconvenience incurred.

We have escalated the complaint to the agent who upgrade the line, we have requested from the agent to assist with the reversal of the upgrade for the sim card.

We are waiting on the response.

Kind Regards,

Alice van der Merwe

Best regards,

's update07 Aug 2017, 14:54
Reviewer Update

Dear Alice

I will be very much happy to be assisted and to be reimbursed of my money as there was no agreement between me and MTN for renewal.

Regards

Khuliso

's update26 Feb 2018, 11:27
Reviewer Update
Good day Alice I have a problem i have received an email and sms that my account has been handed to debt collector or something that i ddnt apply for . I need assistance as in now Regards Khuliso