CF
Carol F
1 reviews | Active since Oct 2013
23 Sept 2015, 13:52
Unathorised charges added to account by MTN
My account has been charged with 2 JENGA data bundles of 20GBs on 10.08.2015. Since I saw the shocking charge go through my bank account on 1st September I have called and emailed MTN constantly. I have been told three different stories by their call centre, I have been cut off while they \check'
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello Payroll Admin,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please see the feedback from our billing investigation done for REQ:*** regarding the charges on the August invoice.
\Kindly note that there was a promotion where clients received an sms for data bundles to be loaded on their accounts. This message had an opt in/opt out option. Clients that opted in have had the bundles loaded on their lines hence the charges for the service. There is no credit due.\"
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please see the feedback from our billing investigation done for REQ:*** regarding the charges on the August invoice.
\Kindly note that there was a promotion where clients received an sms for data bundles to be loaded on their accounts. This message had an opt in/opt out option. Clients that opted in have had the bundles loaded on their lines hence the charges for the service. There is no credit due.\"
MTN South Africa's reply02 May 2023, 21:58
Official
Hello Payroll Admin,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please see the feedback from our billing investigation done for REQ:*** regarding the charges on the August invoice.
\Kindly note that there was a promotion where clients received an sms for data bundles to be loaded on their accounts. This message had an opt in/opt out option. Clients that opted in have had the bundles loaded on their lines hence the charges for the service. There is no credit due.\"
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please see the feedback from our billing investigation done for REQ:*** regarding the charges on the August invoice.
\Kindly note that there was a promotion where clients received an sms for data bundles to be loaded on their accounts. This message had an opt in/opt out option. Clients that opted in have had the bundles loaded on their lines hence the charges for the service. There is no credit due.\"